Website maintenance for tourism businesses
Website maintenance for tourism businesses
Once your website is live, it needs to stay online and its key features need to keep working. Visibility Building maintains websites for tour operators, travel agencies, hotels, restaurants and car rental companies. We are based in Antananarivo, Madagascar, and work remotely with Mauritius, Réunion Island, the Seychelles and other Indian Ocean islands. Tasks, checks and support are agreed for your website and the plan you choose.
from€30a month, within the scope set out in your plan
After launch
Your tourism website needs care after launch
Your website presents rooms, tours, vehicles or a menu. It also receives quote or booking requests, shows several languages or links to a booking engine. If one of these features breaks, visitors can no longer reach you, and you may not even notice.
Maintenance organises regular checks and agreed technical work within a defined scope. It helps spot problems, apply planned updates and fix covered issues. It cannot remove every technical risk. Nor does it replace a redesign when the site’s structure needs rethinking.
Tasks
Maintenance tasks tailored to your website
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Controlled WordPress updates
Depending on your website and plan, we monitor updates for WordPress, plugins, the theme and other components. We apply them carefully, with a backup beforehand and checks afterwards where the setup allows.
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Backups and recovery planning
Backups may cover website files and the database, depending on your plan and what your hosting allows. The plan sets out their frequency, how long they are kept, where they are stored and who is responsible. A backup is only useful if it can be restored, so we state clearly how and how often restoration is tested.
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Checks on key website features
We check the features listed in your plan. On a tourism website, that might include:
- sending a test enquiry through the quote or booking form;
- the link to your booking engine;
- switching between languages;
- the mobile layout;
- the WhatsApp or call button.
The list depends on each website: it is not the same for every client.
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Diagnosis and fixes for covered issues
A page displays incorrectly, a form stops sending enquiries, an update causes a bug? We investigate and apply the fixes covered by your plan. Issues outside the scope, hosting problems or larger development work may need a separate quote.
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Small improvements, where included
Some plans include limited changes: editing a piece of text, fixing a display issue, adjusting an existing block. Before you sign up, we explain the time included, the changes accepted and what needs a separate quote.
By type of business
Checks focused on the features your business relies on
Tour operators and travel agencies
Checks may cover quote requests, tour pages, departure dates, contact links and the journey in each language. If you use an external booking tool, we explain what we can check: maintaining your website does not give us control over a third-party platform.
Hotels, lodges and accommodation providers
Depending on the website, we check forms, booking engine links, room pages, contact details and the mobile layout. Third-party booking systems, availability and payments are only covered when the technical access and your plan allow it.
Restaurants
We can check the contact form, contact details, the menu, call buttons and reservation links. Frequent menu or price changes are only included if your plan provides for them.
Car rental and other tourism businesses
Checks may cover availability requests, vehicle pages, contact details, rental terms and the website’s search features. External tools and business software are assessed separately.
Method
A defined service with documented work
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Step 01
1. Initial website review
We record the website address, its technical setup, the access we need and a list of its key features. If the site already has issues, we note them, to separate ongoing maintenance from repairs that need doing first.
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Step 02
2. Agreeing the scope
We agree the tasks included, their frequency, backups, checks, the limits of our work and how to reach us. Response arrangements match the resources we actually have.
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Step 03
3. Planned work and checks
We carry out the planned updates and tasks. When the website or the change calls for it, we test them first on a copy of the site before applying them to the live site.
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Step 04
4. Follow-up and recommendations
We record our work and any issues at the agreed reporting level. If a repair goes beyond maintenance, we explain the problem and suggest next steps before starting any extra work.
Scope and pricing
A clear scope before work begins
Website maintenance
from €30 a month
Within the scope set out in your plan
Confirmed in writing before we start
Every website has its own components and needs. Maintenance starts at €30 a month. Before we start, we confirm in writing:
- which components are covered by updates;
- the frequency and type of backups;
- which features are checked after each intervention;
- the small changes included, if any;
- support hours and contact channels;
- response times, if they are contractually guaranteed;
- exclusions and work billed separately.
Beyond ongoing maintenance
Some work goes beyond ongoing maintenance:
- a migration;
- a full redesign;
- a new feature;
- cleaning up a hacked website;
- work on a third-party service.
This work is quoted separately. Depending on what you need:
Explore website redesign Explore tourism SEO Explore tourism website design
Your contact
A web partner who knows your website and your goals
Visibility Building designs and redesigns websites for tourism businesses. Knowing a site, its pages and its user journeys helps us diagnose quickly the requests that fall within the agreed scope. Our webmaster, Léo Razanadradodo, works with WordPress, using Divi, Elementor and Gutenberg. Before any commitment, we confirm the access we need, the tasks possible and the limits of the service.
Service area
Website maintenance in Madagascar and across the Indian Ocean
Visibility Building is based in Antananarivo and reviews maintenance requests from tourism businesses in Mauritius, Réunion Island, the Seychelles and other Indian Ocean islands. Whether we can take on a website depends on its technology, available access, current condition and the agreed scope. Remote support relies on secure access and clear rules for sharing information.
FAQ
Frequently asked questions about website maintenance
How often should a website be maintained?
It depends on the technology, installed plugins, the website’s features and what a breakdown would cost you. Updates should be monitored regularly. Applying them requires attention to compatibility, backups and follow-up checks. The exact schedule is written into your plan.
Does maintenance guarantee that my website will never be hacked?
No. Maintenance reduces certain risks through planned updates, backups and checks. No service can guarantee absolute security. The measures available depend on hosting, access controls, the tools in use and the plan you choose.
How much does website maintenance cost?
Maintenance starts at €30 a month. The price depends on the number of components to monitor, how often we intervene, backups, the features checked and any small changes included. You receive a written plan before we start.
Are backups included?
That depends on the plan. It states whether backups are included, how often they are made, how long they are kept and how restoration works. Check this before you sign up.
Can you help if my booking or enquiry form stops working?
We can investigate the issue and fix it if it falls within the agreed scope. If the form depends on an external tool, your hosting provider or a third-party platform, we first check access and responsibilities.
Does website maintenance include hosting?
Not automatically. Hosting and maintenance are separate services, although one plan can combine them. The quote states clearly whether hosting is included and who manages it.
Are content changes included?
Only if your plan includes them. It specifies the types and amount of changes covered. A major website update or new pages may need a separate quote.
Can you maintain a website you did not build?
We assess this after reviewing the website, its technology, its condition and the available access. If issues need fixing before regular maintenance can start, we flag them and quote them separately.
Let’s organise the maintenance of your website
Tell us about your website and the features you want us to look after. Include the website address, your type of business and, if something is already wrong, what has stopped working. We will review your request and tell you whether it calls for ongoing maintenance, a one-off check or a separate intervention.
Discuss your project